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Primary health care

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7 tutorials found

Child Abuse and Neglect: Legal Responsibilities for Mandatory Reporters

category: • Other, Paediatric care, Primary health care, Management

4hr, 4RCNA-CNE
$39.95

Overview

Some people are legally required to report child abuse and/or neglect to statutory child protection services in Australia. This is known as mandatory reporting. All states and territories have mandatory reporting requirements, but the specific groups of people mandated to report and the types of maltreatment that it is mandatory to report may vary. However, all states and territories require doctors, nurses and a range of other health care professionals to report child abuse.

This tutorial complements and expands upon a previous tutorial, Identifying and Responding to Child Abuse and Neglect, which set out:
1. What types of maltreatment constitute child abuse and neglect.
2. What has to be reported to the relevant authorities and who has to report it.
3. The relevant sections of individual state's and territory's legislation and regulations on child abuse and neglect.

This tutorial focuses on health care professionals' duty to protect children from physical and/or sexual abuse by reporting it to the authorities. It defines and gives examples of these two types of child abuse. It also describes how the law protects health care professionals who report child abuse, and what their responsibilities are if their employer’s policies and protocols conflict with their legal duty to report it. At the end of the tutorial participants can download a table summarising the relevant legislation for each individual state or territory.

This tutorial is recommended for health care professionals with some experience in the field of child abuse and neglect, and/or those who have already completed the HealthStaffEd tutorial Identifying and Responding to Child Abuse and Neglect.

About the author

Jolan Yik-Paal: BCom, LLB (Australian National University). Jolan is a litigation solicitor with extensive experience in acting for plaintiffs in medical negligence matters, including hypoxic births and failure-to-diagnose cases.

Jolan also acts for a prominent national medical insurer and private medical practices, and for practitioners in professional disciplinary matters.

Learning objectives

At the end of this tutorial, participants will be able to:

Know which health care personnel are mandatory reporters and what they are required to report;
Understand what constitutes physical abuse;
Understand what constitutes sexual abuse;
Be aware of changes to New South Wales legislation regarding the reporting of suspected abuse and neglect;
Be aware of the statutory protections available to those who report child abuse;
Know what to do if an employer’s policies or protocols conflict with a health care professional’s duty to report child abuse and/or neglect.

Anxiety Disorders: Generalised Anxiety Disorder

category: Psychiatry, Mental health, Primary health care

3hr, 3RCNA-CNE
$29.95

This activity has been endorsed by APEC number: 071107046 as authorised by the Royal College of Nursing, Australia, according to approved criteria.

Overview

Generalised anxiety disorder (GAD) is a clinically diagnosable condition that may present in isolation but often coexists with other anxiety disorders, depression, alcohol and substance misuse, and other mental or physical conditions. Patients may also present with sub-clinical symptoms, which are not severe, consistent or chronic enough to meet the diagnostic criteria.

This tutorial aims to enable health care professionals, particularly those working in primary care, to recognise the symptoms of GAD, enabling them to offer appropriate support and advice to patients with anxiety and to know when to refer them for specialist help.

It is part of a series of five tutorials on anxiety disorders, which are categorised as such because overwhelming and irrational anxiety is common to all of them. For this reason there is a certain amount of overlap between these tutorials, for example in relation to understanding anxiety and how it is treated. However, these disorders also differ significantly so each tutorial stands alone and all or any of them may be completed in any order.

The series also includes:
Anxiety Disorders: Phobias;
Anxiety Disorders: Obsessive Compulsive Disorder;
Anxiety Disorders: Post-Traumatic Stress Disorder;
Anxiety Disorders: Panic Disorder.

About the author

Louise Roberts, BA (Law). Louise is a health care writer and editor with over 25 years’ experience in journalism, much of that specialising in health. She began her career on newspapers in South Africa, where she was chief sub-editor of the Daily Dispatch and City Press, worked on the Johannesburg Sunday Times and freelanced for Business Day. She moved to London in 1990 and freelanced for the London Sunday Times and the Times Educational Supplements before moving into health care. She was chief sub-editor of Nursing Standard and production editor of Nursing Times before becoming a freelance health care editor and writer, including working on the World Wide Wounds website and various European Wound Management Association publications. She emigrated to Australia in 2006 and lives in Melbourne.

Learning objectives

At the end of this tutorial, participants will be able to:

Be able to identify the symptoms of GAD;
Understand how GAD is diagnosed;
Be familiar with a range of treatment options;
Feel confident in advising patients who present with symptoms of GAD.

Anxiety Disorders: Phobias

category: Mental health, Primary health care

6hr, 6RCNA-CNE
$49.95

Overview

Phobias are the most common type of anxiety disorder in Australia and can be divided into three broad categories: specific phobias, agoraphobia and social phobia. All three can cause great distress and often co-exist with other phobias and anxiety disorders, and panic attacks.

This tutorial aims to enable health care professionals, particularly those working in primary care, to recognise the symptoms of phobias, enabling them to offer appropriate support and advice to patients with phobias and to know when to refer them for specialist help.

It is part of a series of five tutorials on anxiety disorders, which are categorised as such because overwhelming and irrational anxiety is common to all of them. For this reason there is a certain amount of overlap between these tutorials, for example in relation to understanding anxiety and how it is treated. However, these disorders also differ significantly so each tutorial stands alone and all or any of them may be completed in any order.

The series also includes:
Anxiety Disorders: Generalised Anxiety Disorder;
Anxiety Disorders: Obsessive Compulsive Disorder;
Anxiety Disorders: Post-Traumatic Stress Disorder;
Anxiety Disorders: Panic Disorder.

About the author

Learning objectives

At the end of this tutorial, participants will be able to:

Be able to identify the symptoms of a phobia;
Be aware of the differences between the three types of phobias;
Understand how a phobia is diagnosed;
Be familiar with a range of treatment options;
Feel confident in advising patients who present with symptoms of a phobia.

Preventative Health Care: Alcohol Misuse

category: Primary health care, General interest

7hr, 7RCNA-CNE
$59.95

This activity has been endorsed by APEC number: 071107046 as authorised by the Royal College of Nursing, Australia, according to approved criteria.

Overview

This tutorial aims to help health care professionals identify and assist people who misuse alcohol. It examines alcohol misuse as a public health issue, a social problem, and a risk factor for preventable disease, chronic illness, hospitalisation and death. It describes the dangers of alcohol misuse and a range of interventions aimed at preventing damaging and potentially fatal drinking behaviours.

This tutorial is particularly useful for those working in primary care, who are in an ideal position to help prevent risky drinking behaviours. The focus is on enabling health care professionals to advise people who are drinking at dangerous levels or are alcohol dependent, enabling them to reduce their intake to non-hazardous levels or to abstain from drinking altogether and achieve long-term sobriety.

About the author

Rael Martell is a Melbourne-based journalist specialising in health and social care. He has recently worked as a writer for Beyond Blue: The National Depression Initiaitve. Rael has worked for publications in Australia and the UK, including The Times, Nursing Standard, Nursing Times and the general practitioners' and health workers' magazines GP, Pulse and Community Care (all in London).

Learning objectives

At the end of this tutorial, participants will be able to:

Understand what is meant by preventative health care;
Understand what constitutes risky and dangerous levels of drinking;
Know how alcohol misuse can harm an individual’s health;
Be aware of the social and economic costs of alcohol misuse;
Be familiar with a range of interventions, both pharmacological and non-pharmacological, to treat alcohol misuse;
Feel confident in advising patients on how to drink safely or help them to stop drinking altogether.

Preventative Health Care: Tobacco Use

category: Primary health care

4hr, 4RCNA-CNE
$39.95

This activity has been endorsed by APEC number: 071107046 as authorised by the Royal College of Nursing, Australia, according to approved criteria.

Overview

This tutorial aims to help health care professionals encourage and assist people who want to stop using tobacco. It examines smoking as a public health issue and a major risk factor for preventable disease and death, explains why it is so addictive and harmful, and looks at a range of smoking cessation interventions.

It also aims to enable health care professionals to make the most of every opportunity to prevent the uptake of smoking, especially among young people, and to reduce the harm associated with continuing nicotine dependence, in particular by helping to prevent non-smokers such as children from being exposed to tobacco smoke.

This tutorial will focus on the most common form of tobacco use, which is cigarette smoking. However, the principles outlined here apply to other forms of tobacco use, such as pipes, cigars, snuff and chewing tobacco, all of which are health hazards.

About the author

Learning objectives

At the end of this tutorial, participants will be able to:

Understand what is meant by preventative health care;
Be aware of the most common ways in which tobacco use causes physical harm;
Understand the nature of nicotine addiction and the difficulties involved in quitting;
Be familiar with a range of smoking cessation interventions;
Feel confident in advising patients on smoking cessation.

Identifying and Responding to Child Abuse and Neglect

category: Paediatric care, Primary health care, Medico-legal, Management

5hr, 5RCNA-CNE
$39.95

This activity has been endorsed by APEC number: 071107046 as authorised by the Royal College of Nursing, Australia, according to approved criteria.

Overview

This tutorial describes the four main types of child abuse and neglect, and the signs and symptoms that might indicate that children are being harmed in this way. It aims to give health care professionals greater confidence in identifying the warning signs of child abuse and neglect, and outlines their obligations in reporting it to the relevant authorities.

About the author

Rebecca Burns: BPsych, BSW (Hons), MAASW. Rebecca is a social worker with experience in mental health, child protection, domestic violence and general counselling. She is also a lecturer at Edith Cowan University and is completing her Masters by Research.

Learning objectives

At the end of this tutorial, participants will be able to:

Be able to describe the four main types of child abuse and neglect;
Be able to identify common signs and symptoms of child abuse and neglect;
Be aware of their moral, professional and legal obligations to report child abuse and neglect;
Understand the implications of mandatory reporting.

Managing Patient Feedback and Complaints

category: Primary health care, Management, Continuing quality improvement

4hr, 4RCNA-CNE
$39.95

This activity has been endorsed by APEC number: 071107046 as authorised by the Royal College of Nursing, Australia, according to approved criteria.

Overview

All health care services attract complaints or negative feedback from time to time, and many staff dread having to deal with such situations. If they are handled sensitively and skillfully, however, complaints can be positive experiences that play a crucial part in informing risk-management and quality-improvement processes.

This tutorial explains the benefits of implementing an effective system to manage complaints and encourage feedback, and how to achieve this. It also outlines a number of communication strategies staff can use to reassure complainants that their grievances have been taken seriously and will be dealt with efficiently, which can help to ensure a positive outcome for all involved.

About the author

Kellee Biffin RN, RM Bachelor of Nursing, Post Grad Diploma Orthopaedic / Spinal Injuries.
Kellee has been a registered nurse for 24 years. She has experience in both clinical nursing and nursing management. She currently works in a community health setting as a co-ordinator of patient care.

Learning objectives

At the end of this tutorial, participants will be able to:

Understand why complaints and feedback can be useful;
Know how to manage a complaint effectively;
Know how to implement an open and effective system of managing complaints and encouraging feedback;
Be aware of a number of communication strategies that can be used to deal with difficult situations.

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