Violence in the healthcare workplace: Post violent incident response (3/3)

CPD hours:

This, the final module in a three-part series on violence and aggression in the healthcare workplace, outlines actions to take following an incident of violence or aggression. It guides participants through incident reporting, investigation, and documentation. It identifies appropriate debriefing and after care for those involved.

There are three modules in this course:

  1. Violence in the healthcare workplace: Predicting, preventing, and managing violence
  2. Violence in the healthcare workplace: Managing acute severe behavioural disturbances
  3. Violence in the healthcare workplace: Post violent incident response

This is the third module and is linked to the Australian National Safety and Quality Health Service (NSQHS) Standards, Standard Five: Comprehensive Care. It is specifically relevant to Action 5.35 and 5.36: Minimising restrictive practices: restraint and seclusion.

It aligns to, and is consistent with, state and territory department of health guidelines and policies on managing violence and aggression in healthcare and the key principles outlined in the Victorian Department of Health and Human Services’ ‘Guide for violence and aggression training in Victorian health services.’

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

At the end of this module participants will be able to:

  • Define a violent or aggressive incident.
  • Outline the steps involved in responding to a violent or aggressive incident.
  • Describe the goals, principles, and priorities of psychological first aid
  • Understand the purpose of debriefing and how it can be beneficial for staff, patients, family, and carers.
  • Identify thoughts, feelings, and behaviours that may arise in staff as result of a violent or aggressive incident.
  • Highlight ways that you can support yourself and others after a violent or aggressive incident.
  • Understand the standard process of incident management including reporting and post-incident review/investigation.

At the end of this module participants will be able to:

  • This is learning objective 1.
  • This is learning objective 2.
  • This is learning objective 3.
  • This is learning objective 4.
  • This is learning objective 5.
  • This is learning objective 6.

Other modules to explore

See all modules

Any screen anytime

Fully responsive and optimised for use no matter what the screen size.

User dashboard

Ready access to all of the important functionalities of the LMS at your fingertips.


All plans, documents and achievements in one single, secure, portal.

Single sign-on

Single sign-on through your website 24 hours a day, 7 days a week.